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Are you looking for excellent property management services in Eugene/Springfield? You have come to the right place! Chinook Properties manages a diverse selection of single family, duplexes and smaller multi-family properties. Please take the time to view our services and available property listings. If you have any questions do not hesitate to call or email our friendly and helpful staff!
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Chinook Properties was founded by two investment property owners, Keith Nelson and Greg Young, who have been business partners for 30 years. Keith and Greg have applied their extensive business experience, people skills and common sense to the management of investment properties. As both the owners and active property managers of Chinook Properties they have a direct interest in providing you with excellent, attentive service.
Chinook Properties wants your tenancy with us to be the best possible. We have provided a number of links to keep you informed and to ensure that your home is safe and comfortable all year long. Please note that you can save time and avoid late fees by paying rent on line through your own tenant portal.
Reviews (14)
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K. S.
Jun 03, 2022
They never fix anything correctly. Takes atleast 3-4 emails back and fourth to get some kind of help. Thank god we know the property owner. We just ca them when they don't take care of the property. I would never let chinook help run one of my properties. Very unprofessional.
Blake Brewster
Apr 25, 2022
I rented from Chinook for 5 years and just purchased a home. I wanted to share my experience. I always found the staff to be responsive and address all of my issues. I've read some bad reviews for them, and I think that some situations are doomed to fail. It's not a reflection on the staff of the property management company. You sign an agreement, and both parties exist under the guidelines of that agreement. They were always extremely fair.
Lisa Ritell
Apr 17, 2022
Ive been checking property Management websites quite frequently, several times a day. As soon as I saw a home pop up on Chinook properties I went for it. It was the perfect home for my family we met all the criteria. We filled out the application and paid the fees. I tried to call but the voicemail informed the callers that they do not check their voicemails and if you leave one they will not call you back.

They only reply by email. I sent an email letting the property manager know that we filled out the application and paid the fees, I wanted to know about where we were in line. The next night, instead of getting a phone call, I got an email saying that because my application was "incomplete" and we didnt meet the income requirements, we were denied. the rent on this property was $1,850 and you have to make three times the rent.

Between my husband and I we make about $7,000 a month. That is more than three times the rent. Also because our previous landlord of 10 Years only has a phone number, no email (he is an older gentleman) our application was deemed incomplete. And I was informed they would be keeping our application fees. My question is if you saw that the application was "incomplete" why would you go through with everything else and keep our money?

I feel scammed. ***UPDATE! I see the owner replied to my review, and I appreciate that. BUT. As soon as I got the email that my application was "Incomplete" I immediately resent over my and my husband's income verification, again equaling close to $7,000. And explaining that my previous landlord does NOT have an email account, and provided again his phone number. I also Saw that the property was removed from the website. And my application fee Was taken and not returned.
Yun Gi
Apr 12, 2022
Atrocious. This company is a leech and should be visited by the BBB. Also everyother leasing agency is open. Covid isnt over, but for christs sake open your office so people can actually get ahold of you. Y'all got some lazy people working.
Jon Jaramillo
Nov 29, 2021
This company makes promises they don't keep. They look for ways to cheat you out of your security deposit refund. When you call them, you get an answering machine that tells you that everyone is working from home due to Covid and that you need to leave a message. I emailed them about a charge for "chimney cleaning and inspection" for $95. I NEVER USED THE FIREPLACE IN THE TWO YEARS I RENTED THE DUPLEX.

When I wrote to them about the charge, showing photographs of the decorative lighting faux fireplace I had put in there, a unit I have owned and used for over 5 years, they have completely ignored my email. I have gotten no response from them. As for unfulfilled promises. Not long after I moved in and complaining about the drafty windows with broken screens, they first told me that they do no repair the screens, that it would be up to me to do. So, I used duct tape to seal them.

A few weeks later I received a call from their maintenance coordinator who informed me that someone would be out within a week or two to measure the windows, since the owner had decided to replace them. (These windows are aluminum and are not well sealed). No one ever came to measure and two years later, the windows were not replaced. When the fires were raging in the summer of 2020, the smoke from outside the unit would seep in through the living room windows.

It became so unlivable that everyone who lived in our unit had to leave town for two weeks. Despite creating my own filtering system to clean the air inside the unit, boiling water to create moisture, the smoke kept seeping in, even after putting duct tape on the worst of the windows. I did not bother to contact them yet again about the window issue because they did not care enough to follow through with replacing them.

Because of these drafty windows, the heating bill, including water, sewer, and storm drainage during the winter months, from November through February, were consistently close to $500 a month FOR A TWO BEDROOM ONE BATH UNIT. The pictures below show how after two days of using this make shift filter the smoke in the air was entering the home through the drafty windows.

I would probably not have posted this review here if it weren't for them keeping $300 of the security deposit and charging me for the ridiculous CHIMNEY cleaning and inspection fee of $95. If you are considering renting a unit from this company, you seriously consider working with a different company. Just look at all the negative reviews they have received.
Grahaminations
Oct 27, 2021
It's extremely hard to get help with the application process. This company relies heavily on the website and doesn't have the personal presence I've seen at other property management places where I've applied. Unfortunately, I wasted money and time trying to begin the rental process for what could have been a very nice home for myself and my son. Be aware that there are hoops to jump through and rejection without a refund is likely.
Van Likes
Oct 22, 2021
I am in a unique position with Chinook Properties. I have been both a renter through Chinook and a property owner. They had been my property manager for 15 years for a studio attached to our home and also, at times, for the main part of our home. We also own a duplex that they have manged for 7 years. In 2013 we moved to Southern California to explore and consider a permanent move there.

We decided to return to Eugene and since we had rented our house out for a year we were in the position of needing to rent for 9 months. Things worked fine for us while we were out of our property-both as renters and owners. We had left fairly suddenly to SoCal and couldn't get our house up to snuff before leaving. There were several things that needed to be taken care of for our renters and the property manager handled everything to their satisfaction.

I have always found that to be the case with Chinook. They have acted promptly to my requests as well as to those of the renter's. Their contractors and handymen have done good work and at rates that were often below expectations. Turnover has been low which tells me that the renters are satisfied. That's ideal for me as an owner as well. I am out of the state now and continue to depend on them.
Hadassah Caceres
Aug 26, 2021
Listings state only 2 applicants per property accepted. They still took our application + fee only to be advised we were 3rd in line. Refused to provide a refund despite the fact they took more than 2 applicants for the property. Requested to bring attention to management and received no response or support from team members.
Zecharyeh
Jul 04, 2021
Rented with Chinook for 5 years and was the best rental agency I've rented with this far. Lots of bad reviews, but I wonder what the reviews of the people leaving those reviews would be like. Chinook was super quick to repair issues. Take care of the house and pay your bills, not a singe issue. Whole deposit was returned. Just bought a house, but would rent from them over anyone else. Especially Bell.
Clayton McDonald
Feb 06, 2021
FLEAS FLEAS FLEAS! HOMEOWNERS STAY AWAY! RENTERS STAY AWAY! We moved into the house over the summer and shortly after that all of us became covered in flea bites. They didn't believe us and refused to pay for it for an extended period of time. Finally, they got some guy over there and he destroyed are place with chemicals; it smelled for days afterwards.

After having no idea where the flea's came from we ended up talking to the previous renters and they said the same thing happened to them! Apparently, it came from the homeowners dog! Chinook obviously knew this when we contacted them, but didn't tell us and tried to play it off like it was our fault. On top of this, I got our security deposit back at the end of the year and they had charged us for the extermination!

On top of this, they came and fixed out sink which had not hot water, and it broke again a week later. No hot water in kitchen sink for most of the time we lived there. Also, most of the lights went out in all the rooms throughout the time we lived there. It was pretty annoying having to call them every couple of weeks to fix lights unless we want to pay for it ourselves.

Oh and our house got robbed and they didn't do anything about it. Lost $1000s of dollars worth of stuff. They didn't worry about collecting our keys at the end of the lease, so someone could easily do the same to the next tenant. Overall, just a horrible horrible horrible company. STAY AWAY! HOMEOWNERS DON'T USE THIS SERVICE! RENTERS STAY AWAY!
Sean Gley
Dec 30, 2020
I rented from them for three years. They were very easy to communicate with: fast responses on text and email. Anytime there was something wrong (like an outlet not working, problem with heating, muddy driveway, light fixture malfunction, stuck garbage disposal) they were very quick to get the problem taken care of EVERY TIME. The home I stay is beautiful and well taken care of. Chinook was easy about adding people/removing people from lease.

Always clear and professional communication and never made any sneaky changes to lease. I hope to rent from them again in the future - best landlords any of my roommate's and I have ever had.
Sara Shah
Jul 02, 2020
My daughter and her 4 roommates rented a townhouse from this property for two years when they just moved out a huge part of their deposit was kept saying it's the cost of repairs?! When there was absolutely no damage other then a little painting which shows in their own photos which I'm not sure how to share here! The house was returned absolutely clean as well.

They have ripped off these young adults who just graduated and we are filling a formal complain as well! Shame on chinook management for ripping off bunch of young adults who just graduated and would need the money! Horrible management stay away from this business!
Anne Conaway
Nov 30, 2019
I have had zero problems with Chinook, and I rented from them for about 2.5 years. They are friendly when you stop by the office, speedy in maintenance requests, and fair financially. I'm not sure what could be improved in this housing transaction, and I suspect that those who leave negative reviews have simply not followed the clearly defined rules they agreed to follow when signing their leases.
Maggie Hoeppner
Sep 27, 2016
I didn't have an experience with Chinook Properties because I did my homework and read their reviews. My husband and I purchased a rental home a few months ago and had so many calls we thought maybe we should go through a property management company. I was Impressed with Pioneer Management reviews. As it turned out we lucked out and rented it to the first couple that looked at it.

Back to Chinook, our son was renting a house from them with no real problems until the his lease was coming up for renewal. They assured him it would be renewed and he didn't want to move again. Well it wasn't renewed, they said the owner wanted him out. Well the owner lived in another state. According to his neighbor who is friends with her that was not the case.

Our rental house had been rented by then. Then the reality of their reviews came to light. They kept our son's entire deposit, $1,500.00. Claiming dog urine on the carpet padding. How could they detect dog urine on the padding and not the carpet without tearing it out. According to a neighbor the carpet was not replaced. Plus this dog is huge and her urine would have been a flood!

I know there is a shortage of affordable rental homes in Eugene/Springfield from the number of inquiries we had on our rental home. Something like 35 within 3 days! So my suggestion if you have to rent from Chinook kiss your deposit goodbye the minute you give it to them. Lawsuit in the making. Bring it Chinook. Read your reviews. The only ones that like you are the homeowners because they have no clue how much you are stealing from them. You are dishonest, disgusting and a disgrace to us who might want to hire a management company.