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First Rate Property Management Let First Rate Property Management do the search for you! We have 100's of rentals and investment properties, to include, homes, town houses, condos, duplexes, tri-plexes, four plexes, and smaller apartments. First Rate Property Management is certain that we currently have just the place for you. Let First Rate Property Management accomplish what all others can only promise.
Reviews (17)
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Jennel Daniel
Jun 20, 2022
Moved in 12/2019. Dishwasher flooded kitchen just days after moving in, had to have that replaced. Microwave went out, then stove caught on fire. Not long after, the fridge went out a day after I spent 300 on groceries. All groceries requiring cold went bad, they stated it could take up to 2 weeks for my fridge to be delivered. They said if I wanted it earlier I had to go pick it up myself from the place it was ordered from.

We picked up my fridge and installed it ourselves. My car was booted when I was parked in my ASSIGNED spot per my lease agreement but I was required to pay the $100 because the sticker wasn't in my window. There seems to always be an excuse for them to enter the premises. I was informed that our patios would be painted but I don't ever recall them specifying what day MINE would be done.

I came home and everything from my patio was thrown in to my livingroom. My front door was locked so they laddered on to the patio and entered through my sliding glass door and used my front door to go up and down, when done they locked the front door and laddered off my porch. the paint job was terrible, The painters threatened to beat up my husband when he confronted them.

They said there policy is that they can enter with or without permission. I've received noise complaints/lease violations multiple times that happen to be after 11 (when my children and I are sleeping). I have never been approached by neighbors and First Rate refuses to tell me who is reporting, just state that they are required to give me warnings/violations.

I am required to pay additional fees monthly for filters and pest control. I've never had pest control come to my apartment and I am only getting half the filters delivered that my lease states I am supposed to get. If I put in any maintenance requests, they take forever, don't show up when they say they are going to. The company finds any way to fine you fees and justify what those fees are for.
SuperShine
Jun 07, 2022
We work with First Rate frequently and have always appreciated their responsiveness and professionalism. They communicate very well and take care of things with Speed. If you are looking for a rental or perhaps need someone to manage your rental you can be assured they will take good care of you!
Valarie Purcell
May 13, 2022
Response, even though it's been years after the fact: nobody ever contacted me after we moved out and we moved out because your lack of communication and responsibility in quickly treating the mold in our apartment. You guys were complete liars and you took advantage of young people. We will never be using your services and we have also made our traumatizing and exhausting experience known to our loved ones when we hear they're looking for a place to rent.

This was our very first experience renting and it was truly horrendous. Hopefully the entire staff has been replaced! I only checked the reviews on this page because a family member of mine is looking to rent and was about to apply to one of your rentals but I shared our experience with him before he made his decision. Then I decided, hey, let's see how they're doing and if they're even still operating.

Then I saw the complete lie you posted in response to my initial review, which you asked me to lie about and take down "because it makes you look bad". I'm sure you keep records and emails and if you do, like any good business does, then your response directly disputes your records. You did end up fixing our mold problem but only after I escalated the situation to the BBB and the Governor, who told me they would give you guys a call.; that was when you finally issued a fix and we had to fight, yet again, to have the hotel costs taken out of our rent when you told us we could not be in the apartment while the mold problem was being fixed.

Some company. And I really truly hope that maybe we just had terrible luck and that everyone else who rents from you truly does have an incredible positive experience. I do truly hope this company has changed for the better. "Best of luck."
Steven Collins
May 12, 2022
Tricia is extremely unhelpful. Was willing to put down deposit for unit for 4 straight days and was asked for documents I had already sent. I told her I was willing to sign lease and put down deposit and didn't hear back (after leaving multiple messages for both her and the office and emailing several times) until 3 days later around 5pm and was told I could bring in security deposit next day. Came in next day at 2pm and was told a deposit was already placed for unit. If you are looking for extremely inefficient service and a property management company that doesn't prioritize first applicants, first rate property management is for you!
Andy Goin
May 07, 2022
Very unhappy with this company run around for weeks jumped through hoop after hoop and knowing we were on a tight deadline. Then days after our deadline they finally told us we were not able to rent. Mind you we put a deposit down found a cosigner did all they requested and then was told we don't qualify because of something with us. Messed up to push us to a deadline threaten to move on to someone else then tell us we need a cosigner then tell us oh even with a cosigner your not approved sorry.

Bad communication and pushy. Told we would be skipped if we didn't meet their expectations multiple times yet blown off and they didn't follow through multiple times and left us wondering and waiting. Their famous words especially on Friday is you will hear from us by the end of the day. Don't sit holding your breath.
Sharon McCabe
Apr 24, 2022
Had a great service experience on Monday. Cody arrived on time to install our new stove and was very efficient and professional. Got it done in record time and was very pleasant. Thank you Cody! Now today, there is an issue with the laundry room and it's getting taken care of quickly! Thanks so much!
Spencer Henderson
Mar 12, 2022
You want a high quality management company for your rental? First Rate property management will take care of you. It is clear that this company not only works in the best interest of its owners, but also takes the care of its tenants very seriously. Their managing staff put a lot of time and effort into furthering the education of its employees to better server their clients, their tenants and their community.
Nick Ziegler
Jan 27, 2022
I have worked closely with Jim, Tony and others at FRPM. They are always a pleasure to deal with. Their communication is top notch, and service is what you hope for. I would happily recommend them to anyone looking for a property manager to trust their assets with.
Jordan Pullman
Jan 18, 2022
Shelby and the team at first rate property management are fantastic. Great company to work with. Always Responsive, professional, and willing to do whatever it takes to meet needs. Highly Recommend.
Dana Jo McGee
Jan 14, 2022
Maintenance Shelby is the maintenance coordinator with First Rate and she is always so helpful and timely in her response. We have never had any issues with getting maintenance out to us and the issue is almost always fixed within a week!
Nik Tuzzolino
Jan 07, 2022
Hi I just wanted to leave a review for Red, our maintenance technician that visited us today at our property and say that he was highly respectful and friendly with his service. He was very professional in quality of work and overall demeanor. Thank you for sending over such a quality technician.
Taylor Jensen
Nov 27, 2021
First Rate is truly one of the best rental companies we have rented from. We've had multiple issues in our apartment since we have moved in (mainly do to age of appliances and apartment) and they've always been super helpful and on top of getting things remedied for us. Shelby has been so great at keeping lines of communication open with us anytime we submit a request, and all of their vendors have been great as well. Until we purchase a house, we will continue to rent through First Rate Property Management, because I don't think anyone could do it better!
Rhea Riffle
Oct 31, 2021
This review is long overdue. I work with two other property managements out of state. One thing is for sure, First Rate stands out. They are a very well-run property management. One of the things they are on top of is when there are tenants moving out. They advertise right away and make sure the unit is not sitting vacant. Beny is my go to person when I have questions and she is responsive. The team is very well trained. They know what they are doing. I am so happy to have them as my property management!
Ds Satterly
Oct 29, 2021
Above and beyond the BEST property management I have worked with. First of all, they actually returned a message I left in regards to the property I was interested in, I couldn't believe it! (If you have been looking for a rental in the last 6 months, you know how amazing that actually is.) Angiee was incredibly helpful and great to work with throughout the entire process. I would recommend First Rate to anyone in the market looking! Thanks for everything!
Robert Shaftoe
Oct 18, 2021
It's hard to get excited about property management companies unless you have bad experiences, but I think this one deserves 5 stars. It's great at all aspects of managing properties I can think of. In about a year of experience with them, they've always been appropriately communicate and responsive. It seems like behind the good management of properties they are responsible is good management within the company.

I've seen glimpses of how the company has procedures in place to make sure things are handled consistently the way they should be, properties are taken care of, and people involved are treated fairly. They are open to feedback and seem to sincerely care about the responses they get. Other property management companies in Boise might be fine, but with FRPM you can be confident that things will be taken care of as they should be.
Brayden Brons
Sep 13, 2021
We applied for our unit on 9/11 and we are moving into our new unit 9/17! This experience has been so hassle-free and extremely professional! The response time was almost Instant following any questions or concerns we had! I would recommend 1st rate property management to anyone in need of a new home! Thank You for everything!
Lmcneil McNeil
Aug 01, 2021
Thank you for the opportunity to share good information and experiences. Boise Property Management made looking for place to call home easy and affordable. The option to 'show myself' the rental unit worked well because they promptly responded to me notifying them through their online source to resolve an issue I had getting in the townhouse. Once I applied online this company replied immediately to let me know about my application. I will be referring Boise Property Management to everyone I come across who is looking for a home. Sincerely, Arthur McNeil