Hallmark is known throughout the Bloomington community for its long-standing reputation for excellence and integrity. We are committed to elevating the standards of professionalism in the property management industry by bringing respect and ethical conduct to all business dealings and exhibiting outstanding customer service each and every day. Our goal is to live up to our promises, meet our clients' expectations and develop a lasting partnership with the communities we serve.
Long known as a symbol of welcoming and hospitality, homeowners in Hawaii and across the Eastern Seaboard will leave a pineapple by their front door as a way of welcoming family and friends home.
Long known as a symbol of welcoming and hospitality, homeowners in Hawaii and across the Eastern Seaboard will leave a pineapple by their front door as a way of welcoming family and friends home.
Services
All maintenance requests need to be submitted by completing one of the forms provided below. Providing accurate and complete information will ensure a better diagnosis of the problem. When complete, click "submit" and the form will be emailed to the management office. If you choose, you may print the form and drop it off at our office.
Function and convenience, location and practicality. These apartments have it all, located right next to the B-Line trail. You won't find frills or high-end finishes here, but these apartments will most certainly provide a satisfactory residence in a central location. Close to Kroger, multiple restaurants and only minutes away from the heart of downtown and the university. These apartments feature mostly studio or 1 bedroom, 1 bathroom rentals. Best of all, nearly all of them have most utilities included.
The following is a partial list of situations that may occur, which are not emergencies: appliance malfunction, lockouts, leaking faucets, roof leaks or pest issues. The property owner is not responsible for loss of food or for alternative lodging due to appliance failure. If they are misaligned, the lights will not be green and the garage door will not go down.
Reviews (11)
Meegan Voss
Jun 14, 2022
Do not rent from this place! The number provided calls to this main call center where the people there have absolutely no information about anything and always have to pass you off to another person. The main person calls from a restricted number, so you can't save his number to call him back at your convenience. That being said he will not get back to you.
He will not respond to any emails. The application process for us took two months! It was only because I kept calling and bombarding them. At first we called to showed interest, they told us they did not know if the tenants were renewing yet or not (and that we will know in a couple of weeks). A month passes and nothing. I called him again and he says yes, we can apply.
We spend the application fee and apply. Waited two weeks and nothing. I called again and they need paystub 's, but didn't call us to tell us we needed to submit them. He said we would know within the next two business days. It has now been a four month with no word whatsoever! We applied to another house with another property and was able to sign a lease within six days, all with a tour included.
Do not rent from this place because they are extremely unprofessional and will not get back to you. They will take your money through your application fees and essentially rob you.
He will not respond to any emails. The application process for us took two months! It was only because I kept calling and bombarding them. At first we called to showed interest, they told us they did not know if the tenants were renewing yet or not (and that we will know in a couple of weeks). A month passes and nothing. I called him again and he says yes, we can apply.
We spend the application fee and apply. Waited two weeks and nothing. I called again and they need paystub 's, but didn't call us to tell us we needed to submit them. He said we would know within the next two business days. It has now been a four month with no word whatsoever! We applied to another house with another property and was able to sign a lease within six days, all with a tour included.
Do not rent from this place because they are extremely unprofessional and will not get back to you. They will take your money through your application fees and essentially rob you.
Darrel Y.
May 14, 2021
I lived in Forest Ridge apartments for about 4 years. I just recently moved out back in March 2021. Back in 2017 the place was a bit "stuck up". I got lucky and found something in January. But thruout the years every time I needed maintenance they would respond. They might not email you or call you back but the team would show up very promptly within 2 business days if not emergency. (Emergency its like 12 hrs or less) The owners of Forest Ridge does the maintenance and they are pretty good.
Okay now to moving out: My l had to cut my lease early. I actually called Taylor A. the Leasing Agent 3 months ahead with emails as record. The response is not fast but hey this guy has to deal with alot of rental and apartment units. So I can understand that one person can't handle that many requests especially during COVID times when everyone is indoors and logistics for everything is slow. Spoke with Taylor and he told me that cutting the lease early requires a months rent (fair and in contract) and also probably require professional carpet cleaning (I'd actually would use the one they recommend because that way they can't deny that the carpet isnt clean enough and it was about $150).
So I moved out clean up the place and 45 days later I got my deposit in full (minus carpet cleaning). Tldr; Forest Ridge was good. Maintance was on time maybe slight delay. Staff might lack communication at times but if you are calm and polite, It goes a pretty long way and be a bit understanding at times. Cut the Leasing Agent some slack, guy is pretty overwhelmed.
Okay now to moving out: My l had to cut my lease early. I actually called Taylor A. the Leasing Agent 3 months ahead with emails as record. The response is not fast but hey this guy has to deal with alot of rental and apartment units. So I can understand that one person can't handle that many requests especially during COVID times when everyone is indoors and logistics for everything is slow. Spoke with Taylor and he told me that cutting the lease early requires a months rent (fair and in contract) and also probably require professional carpet cleaning (I'd actually would use the one they recommend because that way they can't deny that the carpet isnt clean enough and it was about $150).
So I moved out clean up the place and 45 days later I got my deposit in full (minus carpet cleaning). Tldr; Forest Ridge was good. Maintance was on time maybe slight delay. Staff might lack communication at times but if you are calm and polite, It goes a pretty long way and be a bit understanding at times. Cut the Leasing Agent some slack, guy is pretty overwhelmed.
Deanna Spangle
Jan 02, 2021
Any HOA should stay far away from Hallmark. They are rude, unprofessional, minimally responsive. If I could give less than one star I would. Not only have I experienced this, but in trying to sell a home they have been rude to three different realtors, two clients who were potential buyers, and our own realtor. They even had the nerve to lie to me and when I called them on it they became even more hostile. STAY FAR AWAY!
E. Ro
May 29, 2020
I rented with Hallmark over 5 years ago and am taking it upon myself to re-write my review. As a disclaimer, I wrote a review while I was ending my rental with them and management called me out in front of all of my roommates about it and demanded that i remove it (which is illegal). My home had mold in the basement for months on end and they did nothing to fix the situation.
Tell me how you manage homes and have carpeting in a kitchen and first floor bathroom? They finally took it upon themselves to change this after months and months of complaining, which was then dangled over my head as means for me to remove my review. Ensure that you document EVERYTHING moving in to make sure that they don't steal your security deposit. Good luck guys!
Tell me how you manage homes and have carpeting in a kitchen and first floor bathroom? They finally took it upon themselves to change this after months and months of complaining, which was then dangled over my head as means for me to remove my review. Ensure that you document EVERYTHING moving in to make sure that they don't steal your security deposit. Good luck guys!
Kelby Rogers
Apr 05, 2020
Make sure you know your lease! They tried to charge us more for something that was clearly stated in our lease. Supposedly the lawyer was trying to say there was a clause that said prices can change, but this clause was not in there. It took over two weeks of fighting back and forth before they charged us the proper price. If you want to get out before your lease is over this company has a terribly process.
You are forced to sublease it to people you do not know and are held accountable for any damages by holding on to your deposit even though they receive a deposit from the subleasers, as well. To top it off the communication is terrible and they charged us a late fee on charges we did not know we had and were not sent a bill for until after they added the late fee on.
I am a full time professional and they treated me like a college student. We liked our place, but it was not worth all the hassle. If you can I highly recommend looking elsewhere.
You are forced to sublease it to people you do not know and are held accountable for any damages by holding on to your deposit even though they receive a deposit from the subleasers, as well. To top it off the communication is terrible and they charged us a late fee on charges we did not know we had and were not sent a bill for until after they added the late fee on.
I am a full time professional and they treated me like a college student. We liked our place, but it was not worth all the hassle. If you can I highly recommend looking elsewhere.
Megan Saylor
Feb 21, 2020
If I could rate a negative amount of stars I would. It's been 2 years since I've rented with Hallmark and I just now feel secure enough to leave this review. During my 1 year lease with Hallmark my small apartment complex became infested with bedbugs. Instead of tackling this issue head on and treating all 8 apartments in the building, I was forced to pay out of pocket to treat my apartment alone.
I encouraged them to check the other apartments in my building but they refused. I was pleading and emailing the head of maintenance nonstop regarding the issue but I felt unheard most of the time. The bedbugs didn't go away and I was forced to get treatment after treatment and pay out of my own pocket, with each treatment costing me upwards of$600 each time.
I soon discovered that my neighbor had also found bedbugs and was doing the same routine. Asking for help from Hallmark and instead being forced to pay out of pocket for treatments that would work only long enough until bugs from other apartments wandered back in through the walls. After 6 months of this. 6 months of basically living out of my car and in friends homes and all while I continued to pay rent every month, they finally decided to treat the entire building.
But that's still half of a lease that I couldn't live in my home without being eaten alive every night. The best part of all this is that they continued to show my apartment to potential new tenants while the building was still infested. After all this I lost most of my belongings to fear of bringing their infestation to my new dwelling and had to start over and buy almost everything new.
You should have seen the dumpster filled with 3 apartments worth of furniture and belongings when 3 out of 8 tenants moved out in the same week. Luckily I escaped the bugs successfully, but not without being charged $25 to replace a lightbulb as well as a plethora of other charges for damages and cleaning post move out. During my move out inspection the head of maintenance made note of the bad shape my apartment was in, and told me that when they have older buildings, like my apartment, or buildings that that are considering selling, also like the building I lived in, they don't make it priority to upkeep them.
I'm sure hallmark will deny this, as it was word of mouth, but I can promise you that they don't care as much if you aren't making them enough money. Be cautious when considering who to rent from in Bloomington!
I encouraged them to check the other apartments in my building but they refused. I was pleading and emailing the head of maintenance nonstop regarding the issue but I felt unheard most of the time. The bedbugs didn't go away and I was forced to get treatment after treatment and pay out of my own pocket, with each treatment costing me upwards of$600 each time.
I soon discovered that my neighbor had also found bedbugs and was doing the same routine. Asking for help from Hallmark and instead being forced to pay out of pocket for treatments that would work only long enough until bugs from other apartments wandered back in through the walls. After 6 months of this. 6 months of basically living out of my car and in friends homes and all while I continued to pay rent every month, they finally decided to treat the entire building.
But that's still half of a lease that I couldn't live in my home without being eaten alive every night. The best part of all this is that they continued to show my apartment to potential new tenants while the building was still infested. After all this I lost most of my belongings to fear of bringing their infestation to my new dwelling and had to start over and buy almost everything new.
You should have seen the dumpster filled with 3 apartments worth of furniture and belongings when 3 out of 8 tenants moved out in the same week. Luckily I escaped the bugs successfully, but not without being charged $25 to replace a lightbulb as well as a plethora of other charges for damages and cleaning post move out. During my move out inspection the head of maintenance made note of the bad shape my apartment was in, and told me that when they have older buildings, like my apartment, or buildings that that are considering selling, also like the building I lived in, they don't make it priority to upkeep them.
I'm sure hallmark will deny this, as it was word of mouth, but I can promise you that they don't care as much if you aren't making them enough money. Be cautious when considering who to rent from in Bloomington!
Jay Jay
Sep 27, 2019
One of the worst rental companies in the city. A good first sign is how long the lease is to detail all the various fines and conditions they have. Next is the sheer amount of poor reviews they have over the years, regardless of the employee working there. It's clearly a company policy to treat tenants poorly and not a particular employee. Moving out was terrible and easily one of the worst experiences I've had moving out of anywhere.
They try to price gouge you on the deposit and show your apartment constantly (often with no notice). There's a reason this place generally has so many vacancies in July compared to other apartments.
They try to price gouge you on the deposit and show your apartment constantly (often with no notice). There's a reason this place generally has so many vacancies in July compared to other apartments.
Name Last
Mar 27, 2019
Hallmark Rentals is hands down the worst property management I've had the misfortune to deal with in Bloomington. They have entered my house without my permission for non-emergency maintenance at least half a dozen times. Every time I ask them to notify me, they say they will, and then I find out someone entered my home after the fact. They charged me $50 to print out my lease, which they are legally required to give me for free.
They tried to charge me $130 to re-sign my lease for a second year. Only after I argued with them for a half hour did they drop it to $30. Upon moving in to the apartment, as I documented all the damage (so I wouldn't be charged on move out), I was told verbatim by one of the staff members "If you complain about one more thing, I will charge you for every dent, scratch, and scuff in the entire house!" Super legal, right?
Oh fun! I have updates after moving out. Mark Schultz started working there at the end of my lease. He came and did an inspection with the city and was incredibly nice and even played with my cat. He seemed like a nice guy. Fast forward to my lease ending. Hallmark told me that they would not be returning my $1,150 security deposit. The owner of the property sold the apartment and so it was his responsibility to give the money back.
I went into the office to ask how this could possibly legally happen, and lovely Mark Schultz began screaming at me and my 65-year-old mother, telling us that he would NOT be returning the money, that Hallmark didn't even have it anymore (not only untrue, but illegal), and to get out of the office. Eventually, I got my money back. It took hiring a lawyer and filing a complaint with the Better Business Bureau.
They tried to charge me $130 to re-sign my lease for a second year. Only after I argued with them for a half hour did they drop it to $30. Upon moving in to the apartment, as I documented all the damage (so I wouldn't be charged on move out), I was told verbatim by one of the staff members "If you complain about one more thing, I will charge you for every dent, scratch, and scuff in the entire house!" Super legal, right?
Oh fun! I have updates after moving out. Mark Schultz started working there at the end of my lease. He came and did an inspection with the city and was incredibly nice and even played with my cat. He seemed like a nice guy. Fast forward to my lease ending. Hallmark told me that they would not be returning my $1,150 security deposit. The owner of the property sold the apartment and so it was his responsibility to give the money back.
I went into the office to ask how this could possibly legally happen, and lovely Mark Schultz began screaming at me and my 65-year-old mother, telling us that he would NOT be returning the money, that Hallmark didn't even have it anymore (not only untrue, but illegal), and to get out of the office. Eventually, I got my money back. It took hiring a lawyer and filing a complaint with the Better Business Bureau.
Joe Stratton
Nov 13, 2017
This is the greediest of all greedy rental companies around. Company does not come out or respond to calls and if they do look for anything they can to charge you for. I was charged $300 for illegal tenant that was my wife who was present when we signed the lease. They ask you to sign another year lease 3 months after you are living there and will show your place several times a week and often not even let you know when they are coming.
Staff doesn't return calls and is rude in person. Sarge rentals bought our property and does an excellent job caring for tenants and communicating. There is reason hallmark as terrible reviews rent with caution!
Staff doesn't return calls and is rude in person. Sarge rentals bought our property and does an excellent job caring for tenants and communicating. There is reason hallmark as terrible reviews rent with caution!
Bradley Steapleton
Oct 11, 2017
This company is absolutely terrible. Please do yourself a favor and rent from anyone else especially if you're a student in the Bloomington area. This is a company that if you do not contact them about anything and pay your rent on time, your experience will be fine so that you do not need anything from them for the entirety of the year. Contacting them and getting them to work with you is where they become the worst company with terrible customer service and it becomes evident they do not care about the satisfaction of their tenants and strive to pinch every dollar they have at the expense for their tenants, but who cares right?
We're all college kids and deserve poor quality homes to live in. Anyway here's my review. I think they're very RUDE, INCONSIDERATE, SCAM ARTISTS and CROOKED individuals. As in my case, the house was not in the condition it was when we signed the lease upon the date of move in with various issues, many in much worse condition than at the signing. Upon move in, concerns about these were immediately raised and they we're deemed unimportant or unnecessary to be handled by management, though indisputably far worse than when we signed for the upcoming year near Christmas the year before. (Broken ceiling fans, nonfunctional microwave, mold on walls, missing pantry/closet doors) Many of these are still not resolved but I've given up on trying to make them hold up their end of the agreements and have accepted they DO NOT CARE about me, only my money.
If you rent from this company, please be prepared for a stress filled year with disrespectful and belittling employees and even far worse managers. Terrible communication and a company that is well deserving of this very very negative review. PLEASE AVOID!
We're all college kids and deserve poor quality homes to live in. Anyway here's my review. I think they're very RUDE, INCONSIDERATE, SCAM ARTISTS and CROOKED individuals. As in my case, the house was not in the condition it was when we signed the lease upon the date of move in with various issues, many in much worse condition than at the signing. Upon move in, concerns about these were immediately raised and they we're deemed unimportant or unnecessary to be handled by management, though indisputably far worse than when we signed for the upcoming year near Christmas the year before. (Broken ceiling fans, nonfunctional microwave, mold on walls, missing pantry/closet doors) Many of these are still not resolved but I've given up on trying to make them hold up their end of the agreements and have accepted they DO NOT CARE about me, only my money.
If you rent from this company, please be prepared for a stress filled year with disrespectful and belittling employees and even far worse managers. Terrible communication and a company that is well deserving of this very very negative review. PLEASE AVOID!
Brandon Yazzie
Dec 22, 2014
My overall experience with Hallmark has been okay. You have to understand that Hallmark is a management company and they have a business to run. I lived at Forest Ridge for 4yrs & 5 mos. Forest Ridge was a good place, however, I suspect the buildings were built too quickly. Our unit had a bad draft from the windows because the building was settling.
Our vehicle was vandalized overnight in one instance. These units are not family friendly with young children. Noise travels easily between floors and walls. If you don't have kids, it's perfect. There was a mix community of students, professionals and elderly. Hallmark went out of their way to help us move in on a Saturday which they typically don't do.
This was of course after a coarse conversion over the phone. I wasn't trying to be demanding but I had no control over the circumstances (e.g. moving across the country and our moving truck broke down delaying our expected arrival) and it didn't make sense to stay in a hotel for two additional nights in order to move in on Monday. Maintenance was almost always performed in a timely manner.
Once the toilets clogged and we had to pay for the service, it was determined to be our fault. I reluctantly agreed. The electric bill was any where from $80 to $150/mo for a 3 bedroom unit. It was nice to have a washer and dryer. The unit was definitely spacious, we had the unit with the den. The rent was $986/mo, but was going to be $1,000/mo if we renewed.
Water and sewer were paid as part of the rent. Upon move out we cleaned for days and the move out inspection did find some dirty areas, which was expected. I received a good portion of our deposit back, but I had to show them that there were a lot of clean areas as designated, but the cleaning company they used said the unit needed a full clean. After reviewing the move out inspection, Hallmark agreed to give me additional money back.
Our vehicle was vandalized overnight in one instance. These units are not family friendly with young children. Noise travels easily between floors and walls. If you don't have kids, it's perfect. There was a mix community of students, professionals and elderly. Hallmark went out of their way to help us move in on a Saturday which they typically don't do.
This was of course after a coarse conversion over the phone. I wasn't trying to be demanding but I had no control over the circumstances (e.g. moving across the country and our moving truck broke down delaying our expected arrival) and it didn't make sense to stay in a hotel for two additional nights in order to move in on Monday. Maintenance was almost always performed in a timely manner.
Once the toilets clogged and we had to pay for the service, it was determined to be our fault. I reluctantly agreed. The electric bill was any where from $80 to $150/mo for a 3 bedroom unit. It was nice to have a washer and dryer. The unit was definitely spacious, we had the unit with the den. The rent was $986/mo, but was going to be $1,000/mo if we renewed.
Water and sewer were paid as part of the rent. Upon move out we cleaned for days and the move out inspection did find some dirty areas, which was expected. I received a good portion of our deposit back, but I had to show them that there were a lot of clean areas as designated, but the cleaning company they used said the unit needed a full clean. After reviewing the move out inspection, Hallmark agreed to give me additional money back.
