MERIT

The team was very diligent in tracking down every lead that could help to find the building lot. Communication was thorough and response times were always within a day. Closing was a breeze and the overall experience was enjoyable. Great job!

This company Long with its staff are very unprofessional. They are rude and do thing's out of spite. This company should not be selling or renting homes until they figure out how to speak to people. I give the company 8 months. When a company would use the b word has no business working with the public. I do believe after reading the reviews im pretty sure they lose there license.

I've been using Merit for my rental properties for 12+ years now. My experience has been great. Beth, the property management manager, is absolutely top notch and highly responsive. I can't count how many times she's helped me with tenant coordination, scheduling appraisals, mediating tenant contract renewals, finding qualified contractors to update.the list goes on. As expected, my experience hasn't been without flaws, albeit minor. Hence, the 4 star rating. Highly recommend!

I will never do business with Merit co. Or any house attached to Merit Co. and one of their agents Lisa Goddard. She is completely unprofessional. We were on the buyers side of a recent offer on a house she was the agent for. She approached us and asked if we'd like to make a counter offer. We replied right away with an offer we felt was fair. She had a response deadline.

She completely ignored it and we did not hear from her for almost 24 hours. 24 hours lost, that we could of used to look at other properties. She clearly was using us as leverage with other potential buyers which is fine and I understand that is part of it. However missing the deadline and ignoring us is unacceptable. We could have used that time, in this market every hour counts. Please take this warning if you are reading this and stay away from Merit Co. and Lisa Goddard.

Horrible, unethical company! The owner of the home I was renting wanted to sell, so Merit charged me with all the upgrades and replacements that they did not maintain over the years. They sent me an outrageous bill and then three days later, I received notice from their attorney that I refused to pay and would be taken to court. I then had to pay for the court paperwork.

I attempted to contest the charges, but because I did not have an attorney, was told that it would cost me much more. I ended up paying the bill to avoid having a judgment against my perfect rental history. DO NOT RENT FROM THEM!

Working with the folks at Merit to sell my home was an incredible experience. They provided me with the best options for selling my home and exceeded all my expectations. I highly recommend using there services.

DO NOT USE THIS "COMPANY." So my wife and I found this "business" from another realtor company. We found a house that we both agreed on and were excited for. We applied for the house, paid $80 application fee and we were approved. The next day we found out that the house was not on the market anymore because the homeowners wanted to rent to a family friend.

So we stayed with that "company" to see if they could help us find another home in the area. I mean they already had our $80 application fee. The next day we find out that the home was back on the market and that if we wanted to stay in at home we had to pay $2100 that day. So we did. The original move-in date was August 10, 2020 but there were some complications so the date moved to August 23, 2020.

During this time we have some questions about the home but we never got any responses until two weeks later. Also there was a section of the fence knocked down and when asked if it's going to get fixed they said we could do it on our own at our own expense. So nine days before our move-in date we get a call saying that the homeowners are actually not going to move out of the house. We'll see Monday if we can get our money back. AGAIN, DO NOT USE THIS "COMPANY." (Sorry for the grammar issues.)

Merit kept over 1,000 dollars of my security deposit! They start out very nice and I needed to move into a house quick so I didn't really care that the house I was moving into wasn't the nicest. Had lots holes in the walls, and carpet was original and very worn. Only lived in the place for 4 months due to work. Had the carpets cleaned and submitted my receipt before moving out.

I'm also a clean freak so I had whipped the walls from floor to ceiling. When moving out I got charged over 400 for them to re steam clean the carpets and over 600 for them to have the house cleaned. when it was very dirty before I moved in. I also asked them to get screens on some of the windows and it was still not done after 4 months. It's clear that they take care of the home owner and do a good job at having the renters pay for upkeep on the backend by stealing their security deposit since it is at their desecration.

I had luckily made notes of some of the damages already made before moving in and got a little over a hundred bucks back but I had to fight with them to get that back. Overall terrible experience and hope this company goes out of business due to their lack of moral compass with customers.

We rented a home with Merit for almost 9 years. The owner decided to sell, which Merit was contracted to do. Two weeks before moving out, Beth the property manager and the selling agent, to do a walkthrough. It was stated that the home was going to be repainted and new carpet. It had been over 12 years since it was done. We were not in a postion to buy, so we had to find another home.

A month after moving out we received a bill for $5500 on top of them keeping the deposit. Respond we stating that if they want to have a serious conversation about money due. We did run out of time so there was a bed and couch that was left behind and some additional trash removal with cleaning that needed to be done. Give that we had been there 9 years many of the chatges would fall under wear and tear.

We were charged $1500 for carpet cleaning and stretching. Endless other over charging for repairs. Now we did owe the last month of rent but they did have my deposit. Fast forward. They turned the balance to an attorney without ever responding. We had mediation and the attorney has now added $4400 of fees. They would only agree to $8500 to not go to trial.

We would agree and their attorney is cut from the same low level reputation as Merit. To make the matter worse, Merit collected these costs from the owner when they sold the home. Merit is not out any money. The owner is not suing us. They made money for 9 years, keep our deposit, attempt to make more money on the recovery on the fees, and made money selling the home.

Unless you want to go through hell after moving out, do not deal with Merit with their property management and Beth. We are not the only ones, lots and lots of negativity reviews. They are the model company for why property management companies get a bad reputation. Its not worth it, run.

We have rented and dealt with Merit for 13 years. We have bought a home and sold a home with Merit and we are in the process of buying another home with Merit. Their honesty, professionalism and work ethic are second to none. After buying this next home, if we ever need a realtor again it will be Merit. Thank you Merit for all the hard work you have done for us over the years.

I rented a property from Merit for 2 years and had a great experience. Anytime I had a maintenance request they had someone out within a day or two. They were very reasonable to work with upon moving out and assessing any damages, I was not charged for things I did not damage like I have been with previous companies. The staff was always welcoming, friendly and professional. I highly recommend renting from Merit Co over many other property management companies.

I may be bias, because after all my office is located here in this Merit Location. But I believe that this is the best real estate office in all of Colorado Springs.