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Rants Group The Rants Group is an integrated real estate company with an unwavering focus on excellence. The Olympia area is what we know and where we thrive. Our focus on Thurston County allows us to be the industry experts, providing focused, personalized service to our clients. Long-term real estate is beneficial for all parties, which is why we often remain in ownership with our investors and manage almost every property we purchase or develop. The Rants Group is Olympia's oldest and most experienced commercial real estate firm in Olympia.
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The Rants Group was formed in 1973 (as Evergreen-Olympic Properties) by Ron Rants. The firm's focus was, and continues to be, to provide unmatched real estate services to Thurston County and the surrounding area. Since then, we have evolved into a full-service commercial and investment real estate firm offering sales, leasing, property management and development services.
Ron founded The Rants Group in 1973. His knowledge of the Thurston County Real Estate market comes from his many years of living and working in this community. Ron holds a Finance degree from the University of Washington (avid Husky Fan).
Darrell was eager to help us. Darrell McQuiston became our agent when we were desperately looking for an apartment on short notice. While we are Oly natives we had been living out of state for nearly 20 years. We contacted two well known Oly real estate agents whom were also long-time family friends.
Primary responsibilities include the following: answering phones and directing calls, greeting clients, preparing & sending notices/documents, and processing invoices. Be open to the possibility of expanded duties as business knowledge increases and interests become focused & be able to work outside the job description.
Reviews (29)
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Aleashia Kavaklian
Dec 23, 2021
On-site manager Patty at Village Garden Apartments has been managing apartments for 50 years and it shows. She has no compassion for people whatsoever, and if you say you've had better days, her response is to say that she's doing great and everyone has better days than others. Absolutely no compassion or empathy, and it extends to The Rants Group in how Darrell handles the property. Care about the people, not just your pockets.
T. Luster
Sep 17, 2021
We've had Rants be our property manager for the past 20 years. We just sold our rental property, but want to give Rants a shout-out for providing two decades of stress-free management. They kept us informed, picked a long-term tenant for us in a somewhat unusual single-family home, and made our out-of-area ownership of our rental property pretty easy. Highly recommended!
Cora L.
Aug 25, 2021
Horrible! Never rent from these people. The Landlords are extremely rude and unprofessional. I will NEVER rent from them again. DO NOT RENT FROM HERE! There are other options in town. I used to rent from Holiday Trust, they are a million times better and more affordable. Look around Olympia before you ever decide to go with The Rants Group!
Beth R.
May 20, 2021
Danielle Rants ROCKS! From day one she answered all of our questions (sometimes answering them multiple times because we forgot due to the stress). She was quick to respond if we emailed her, called or texted. Through out the whole process she was courteous, kind and professional. If you're thinking of selling a commercial building, get her onboard- it will make the process easy.
Loryanne Shimatsu
May 24, 2020
Highly recommend their property management services. Rants group was our property manager for over 7 years. Darrell McQuiston was very professional and quick in resolving any issues or concerns, which we greatly appreciated especially when we had a strict HOA. He did an amazing job at finding great tenants and worked hard to insure there was very little to no lapse between tenants.

When we were ready to sell, Darrell made the transition very smooth. They returned our property to us in pristine condition (only cosmetic issues that they took care of) and recommended a great realtor that found a buyer within two days of listing. Being a military family that moved a lot (including overseas), we had peace of mind that our property was being taken care of. We are so appreciative of all the hard work and professionalism that the Rants Group Team and Darrell McQuiston provided through the years.
Lisa O'Rrell
Apr 16, 2020
Darrell McQuiston became our agent when we were desperately looking for an apartment on short notice. While we are Oly natives we had been living out of state for nearly 20 years. We contacted two well known Oly real estate agents whom were also long-time family friends. Shockingly, neither returned our requests for assistance, nor reached out to the member of our family whom they are close to to see if we had landed somewhere. Nothing.

We ventured out on our own and met Darrell when we asked to see one of Rants Group properties. While the first property wasn't ideal, Darrell mentioned a few other alternatives, called the owners and made arrangements for us to view them the same day and the next morning. Darrell was eager to help us find a good fit and was willing to work with us on the financial end which was crucial - as well as our 3 day window. Darrell actually cared and proved it! We will continue to look to Darrell & Rants group should we move again in the future.
Stacey Vilas
Mar 20, 2020
I had the opportunity to work with the Rants Group as the POA for my friend's estate. The Rants Group managed a small commercial building in Olympia for me. I worked with Darrell McQuiston who efficiently set up the account and made changes when unforeseen circumstances required the changes. Darrell helped me with all aspects of managing the building so I was able to monitor from out of state.

When a tenant issue was brought to my attention, Darrell worked with me to address the issue and was professional and respectful with the issues. We then contracted to sell the commercial building. Darrell coordinated the contractors to help the building have better curb appeal, and added his coworker Carolyn Graden as a co-manager/broker who helped coordinate the sale with the tenants. Both Darrell and Carolyn responded quickly to my inquiries and addressed all concerns I have had.
James West
Feb 20, 2020
Our organization has been leasing from Rants for over 13 years in downtown. We have always found them responsive to our requests for maintenance. When the time has come for renewing our lease we have found them more than fair in negotiations for our not for profit organization. We've worked with Danielle Rants for several years and appreciated her calm and personable interactions.

We pay our rent in person every month because we enjoy interacting with Romy at the front counter. She is fantastic with customer service and we are glad she is back. It makes a tremendous difference - the personal connection - for us. I've personally rented from Hometown Property and the service from Rants is far more personable and straightforward. Thank you Rants Group.
Emma M.
Jan 23, 2020
When we first decIded to open our business, we needed direction. a LOT of direction. Of all the things that go into such a venture, signing a commercial lease was one of the many things we were learning to do for the first time. I was referred to Danielle, who made this process so easy. She knew what we wanted and guided us every step of the way. She was attentive and easy to get ahold of for any questions we had. Thank you again Rants Group!
Julie T.
Dec 03, 2019
There is a reason Rants Group only has 2.5 stars. Do yourself a favor and NEVER rent from them. They'll illegally keep funds from your deposit. I escalated my issue up to Pat Rants who took a week and a half to respond and then offered me no assistance. They are not customer friendly and will take advantage of you! I've been in real estate for 25+ years and never seen such poor service. Off to small claims court we go! So unfortunate considering they could have solved this easily. Horrible place to do business with!
G. Goessman
Nov 28, 2019
My experience with the Rants Group was very positive. Mine was a lease on a single family residence in the South Capitol neighborhood of Olympia. They were receptive to service requests; communicative with matters concerning maintenance of furnace filters and protecting outside water pipes from freezing. When I purchased a house five months short of the term on my lease they were diligent in finding a new lessee thus saving me months of paying both mortgage and rent.

They were very transparent about people coming to view the house. I hope being a first time home owner goes as smoothly as it did being a lessee. So far, *not* so good. Not even two months in and I already have to replace the side sewer. Bummer.
Gailene A.
Sep 30, 2019
I recently moved to the Olympia area. I found the perfect house managed by The Rants Group. Darrell McQuiston has been very helpful ensuring that everything in the house is working properly. It is nice to work with such professionals.
Justin C.
Aug 15, 2019
Read the fine print! What you think is a security deposit for the property is a hold deposit. Meaning once you have provided those funds, if you do not proceed with leasing the property, they will keep the deposit. In our case, we lost out on $1500 because we ended up not relocating to the area we originally thought.
Sophia S.
Aug 02, 2019
Ohboy! Rants group struggles with appropriate communication, struggles with professionalism. Went with them new to Olympia, did not know their history. Later I hear from friends (who is a property manager here and lived in Olympia for over 20 years) that they are a notorious property managing company. I would recommend not!
Kelly B.
Jul 10, 2019
I am beyond disappointed with Rants. I transferred my property to them a few months ago after a bad experience with hometown property management. Rants did not bother to look at my property before agreeing to manage it. When I asked them to have some siding replaced they finally went to the house and came back with a ton of things that needed to be fixed since hometown had failed to maintain the home.

I agreed and was happy to pay to have the repairs done. However, Rants now wants an additional 10% to act as "general contractors". When I told them that I would rather just hire a general contractor they asked to terminate my management contract. This has been going on for weeks. Ms Haglund is not responsive and is not helpful. My tenets move out In 2 weeks and I'm stuck trying to deal with a lackluster and unresponsive management company.

Would not recommend. ** update- after I asked rants to proved their request to cancel our contract in writing, they have refused to answer any of my emails. They have not returned my tenants deposit or my management fees. Their behavior continues to get less professional.
Suneet Bath
May 05, 2019
The Rants Group has really done well for us. So much so, that we hired them for our property management after being a tenant at one of their buildings. They are on top of everything at our complex. They advocate for both the owner and tenant for what is fair. Becky is especially great and thorough. I highly recommend them.
Peggy K.
Apr 18, 2019
Working on a commercial property, Annie's Artists Flats with Teri Haglund. She has always been punctual and very helpful in getting the lobby ready for tenant use of this 48 unit complex. Couldn't be happier to work with Teri and the Rants Group and working on this project!
Chad C.
Dec 28, 2018
Working with Teri Haglund and The Rants Group has been a very positive experience. Upon moving to Olympia, I contacted a few different agencies to find a nice studio apartment. After speaking with Teri, I chose to work with her and the apartments at 321 Legion. Teri has been fantastic to work with, helped with all the questions I had when moving in and getting settled. If you find a property with The Rants Group, I would highly recommend it! Thank you, TRG.
Greg Kennedy
Nov 29, 2018
We've had The Rants Group managing our property since 2016 and have been very pleased. We've been continually kept in the loop as to the status of our property and have received our payments and documentation monthly without fail. Our manager Darrell McQuistion has always responded to any questions I've had in a timely and professional manner.
Ann M.
Jul 05, 2018
Have been renting from Rants group for 2 1/2 years now and love our rental home and the people we have worked with though Rants. Teri has been great to work with! If/when we have to move again we would use this company again and again.
Sue N.
Jul 04, 2018
False advertisement. Bait and switch. Advertised a property with certain features and then said the feature was not available AFTER they took my money. I got my money back and they advertised the property with said features again.
Brandie P.
Jun 16, 2018
The Rants Group has managed my property for almost three years. In that time I have been extremely happy with the level of service and professionalism I have been shown. Darrell was so wonderful getting renters in quickly and now that I am selling he has helped make the transition seamless. I highly recommend The Rants Group and Darrell McQuiston.
Wendy Z.
Nov 12, 2017
I worked with Teri Haglund at the Rants Group when I rented a property from 2016 to 2017. They list a number of nice single family home properties in the Lacey/Olympia area. The property I rented was a well maintained home and was clean when I moved in. During my experience I found that it takes multiple calls, reminders, and follow ups to get action from the leasing agent.

On the first day I moved into the house there was some "issue" with the water bill not being paid in past months and the water was shut off. Called Teri, and she was out of town, so i paid the bill at the city and was told that I would be reimbursed for the past due amount. They had also left the key box on the front door of the house. It took 3 to 4 reminders to get reimbursed and to get the key box removed from the front of the house.

There were other instances of requiring multiple followups with Teri, but eventually requests were carried out. Romy at the main office is very helpful and when I dealt with her, requests were handled promptly.
Tre F.
Aug 09, 2017
We're in the process of relocating to Washington from an outside state 15000 miles away. We were in town finalizing employment, while trying to view homes. Apparently Washington believes in only "group showings", and they would not personally show us properties. If we could not cancel our work commitments, and make it to the group showing then we're just SOL. We're in town for only 3 days to finalize work and find suitable living, and we're unable to do this.

They refused to assist us in finding a home unless we made it to a group showing. Made us out to be a number in an applicant pile rather than people. Deff will NOT be using them for any of our rental needs. I can only imagine what their like after your in a lease! No thank you.
Ann C.
May 25, 2017
I give this agency zero stars, but Yelp won't allow it. They are completely unfair in their practices and know that tenants have no rights in WA state. The property manager in charge of my property had her boyfriend put in a yard that was a complete mess after a month. On move out we were charged for the yard as well as several other ridiculous charges.

They have attorneys on retainer so charge extra attorney fees even when unwarranted. When I moved into my new house the agency I worked with stated they've heard similar things about Rants. Run far far away, especially if you're working with Ms. Haglund.
Jenny C.
Nov 09, 2016
We moved to Lacey almost four years ago. We have been working with Teri Haglund with Rants Group as our property manager ever since. She took her time and was very patient in showing my husband and I different rental properties until we found the right house and neighborhood for us. She is very knowledgeable of the area and school districts. She has always been very professional and handles any problem we have had in a timely manner.

Within a day or two! Unfortunately this year brought us bad news that the owner of the property we were renting decided to sell the home. We had to move and that was very stressful. Teri has been awesome throughout the entire process and even offering to help find us a new place to rent. She has been wonderful to work with and I have and will continue to recommend her services. Thanks Teri
Lynn M.
Jul 27, 2016
Terribly inhumane treatment from Teri Haglund to say the least. This woman is very nasty and thinks the world revolves around her. Spoke with the owner about the mistreatment and he didn't even give a drop of empathy to the situation. Renters please take your business elsewhere and save yourself the stress, drama and emotional damage.
Karen B.
Jul 07, 2016
I moved here less than two weeks ago to start my life over in Olympia Washington. I had been searching and searching for a place for my son and I without any luck and couldn't get realtors to even call me back regarding properties. I came across new apartment buildings and townhomes being built at 510 12th Avenue in Olympia. I called and spoke with Terry Haglund at The Rant Group and she was amazing and very helpful.

She helped get us into a townhome in just a few hours Terry was professional and friendly and left me with a feeling that I've known her my entire life. Terry is the epitome of customer service. This experience was the least stressful I have encountered while searching for a place to live. Terry took the time during her extremely busy time of year to make sure that I had a place for my son and I to live knowing that we were at this time living out of a hotel room.

I felt like she made me a priority and I appreciate all that she has done for us. If you're looking for a place to live and you want to deal with a professional and friendly person Terry is the person you want helping you. Thank You Terry! You are amazing. The townhomes and apartments that are now being built are amazing if you are looking for a great place to live with the feel of the city this is the place for you. We walk the neighborhood several times and found out that is close to everything and that I may not even have to use my car to get to most places GREAT location!
Mollie G.
Apr 03, 2016
I just bought my own home but for the past 3 years I rented from Rants. My property manager, Teri, helped my husband and I find a home in Lacey in 2013 that was perfect. I came back to Teri after a previous experience with her in 2004-07. Rants has always been good to us. Thanks to Teri and to Emmett, the maintenance guy who is really a nice guy and knows what he is doing.