Property Management People

Business Details

46 Years

experience

Trusted Property Management Services in Frederick, MD

Founded in 1980 by Rose and Ed Thomas, Property Management People (PMP) transitioned from real estate sales to property management, prioritizing exceptional service. Headquartered in Frederick, Maryland, with offices in Gaithersburg, Leesburg, and Kearneysville, PMP delivers personalized attention to community associations and individual property owners. Our proactive approach combines decades of experience, ongoing professional training, and advanced technology to address both routine and complex challenges. With over 40 years of industry expertise, we maintain an A+ rating with the Better Business Bureau, reflecting our commitment to integrity and client satisfaction. PMPs services include rental property management, community association oversight, financial administration, and on-site management for large-scale developments.

We hold the Certified Residential Management Company (CRMC) designation from NARPM, underscoring our adherence to rigorous operational standards. Our teams certifications, including CMCA, AMS, and PCAM, ensure clients receive expert guidance tailored to their needs. PMPs continuous improvement philosophy drives cost-effective, innovative solutions for property management. Active membership in professional organizations keeps us at the forefront of industry trends, ensuring clients benefit from cutting-edge practices. Our mission remains unchanged: to provide excellence through diligence, experience, and unwavering dedication to client success.

Services

Rental Property Management Community Association Management Tenant Screening Financial Administration On-Site Management Maintenance Oversight Lease Renewals HOA Consulting Payment Processing Property Inspections

Details

Year established: 1980

Highlights and features

40+ years of dedicated property management experience.
Maintain an A+ rating with the Better Business Bureau since 2010.
Hold the Certified Residential Management Company (CRMC) designation from NARPM.
Proactive approach combining technology and personalized client attention.
Team includes certified professionals with CMCA, AMS, and PCAM credentials.

Associations and certifications

Better Business Bureau
National Association of Residential Property Managers (NARPM)

What people say

Knowledgeable and professional Unsurpassed attention to detail Highest ethical standards Great to work with Helpful solutions promptly

Website

Update Listing

Services

Rental Property Management

We manage residential rental properties, including tenant screening, lease administration, rent collection, and maintenance coordination. Our services protect property value through thorough inspections and proactive issue resolution. With over 40 years of experience, we ensure compliance with landlord-tenant laws while maximizing returns for property owners.

Community Association Management

We provide comprehensive management for homeowners' associations, including financial oversight, vendor coordination, and board advisory support. Our team handles budgets, reserve studies, and compliance with community regulations. With expertise in large-scale developments, we ensure smooth operations and resident satisfaction.

Financial Administration

Our financial services include rent and assessment collection, monthly reporting, and budget preparation. We use secure technology for transparent record-keeping and offer multiple payment options. Clients receive detailed statements and real-time access to financial data for informed decision-making.

Tenant Screening

We conduct rigorous tenant background checks, including credit history, employment verification, and rental references. Our process minimizes risk for property owners while ensuring fair housing compliance. Thorough evaluations help place qualified tenants quickly and reduce vacancy rates.

On-Site Management

We offer dedicated on-site management for large communities, ensuring daily operational efficiency. Services include resident communication, maintenance supervision, and emergency response coordination. Our presence enhances community standards and fosters positive relationships with residents and boards.

People

Rose Thomas

President

Rose Thomas founded PMP over 40 years ago, growing it into a leading property management firm. She focuses on client satisfaction, leveraging her expertise in tenant relations and financial management to guide PMPs strategic direction.

Edward D. Thomas

CEO

Ed Thomas, PMPs CEO, has over 20 years of association management experience. A certified PCAM and CMCA, he oversees community management operations and ensures adherence to industry best practices.

Jesse James

Senior Portfolio Manager

Jesse James leads PMPs Gaithersburg office with 15 years of HOA management experience. Certified in CMCA and AMS, he mentors staff and builds strong relationships with community boards to ensure operational success.

Kyle Thomas

Senior Portfolio Manager

Kyle Thomas, CMCA, AMS, and PCAM certified, joined PMP in 2013. He mentors staff and manages community relations, drawing on his hands-on experience to enhance client service and operational efficiency.

Steve Shugarts

Senior Portfolio Manager

Steve Shugarts oversees portfolio management with a focus on client satisfaction. His expertise in property operations and team leadership ensures PMP delivers consistent, high-quality service to all clients.

Questions

What services does Property Management People offer?

PMP provides rental property management, community association oversight, financial administration, tenant screening, on-site management, and HOA consulting services.

Is Property Management People BBB accredited?

Yes, PMP has maintained an A+ BBB rating since 2010, reflecting our commitment to ethical business practices and customer satisfaction.

How does PMP handle property maintenance?

We proactively address maintenance issues through documented inspections, timely repairs, and coordination with trusted vendors to protect property value.

Can I pay assessments online?

Yes, PMP offers multiple payment options including credit cards, ACH, and check payments for both rental and HOA clients.

What certifications does PMP hold?

PMP holds the CRMC designation from NARPM, and our team includes CMCA, AMS, and PCAM-certified professionals.

What areas does PMP serve?

PMP operates in Frederick, Gaithersburg (MD), Leesburg (VA), Kearneysville (WV), and surrounding regions.

Reviews (4)

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Andrea Rose

Jun 28, 2022 Report

HOA management has been a bad experience. They're supposed to be helpful and they're not. Many neighbors complain to no avail.

Kerstin Thompson

May 09, 2022 Report

Last year the manager sent a blast email sharing all Homeowner's email addresses with everyone i suppose by mistake. Yesterday I found out the pool would be delayed in opening, which makes no sense all the money we pay. So I sent an email to all Homeowners. The property manager put me on notice of action, who know what that means, anyway, they said they told me to delete the emails. I don't remember since it has been such a long time ago, but they did. This place is a joke, my review for these people is zero.

Frank Lin

Apr 22, 2022 Report

These people told me I couldn't have a security camera but it wasn't in the bylaws or whatever it is called. They constantly sent me letters after my neighbor would call about anything he felt like saying. Nothing ever stuck. They definitely aren't fair in their practices as I had written back to them on all occasions to address anything they wrote me about. Don't use them if you happen to read this review. Why should you pay someone that's unfair to the ones that pay their salaries?

Patrick Goldsmith

Feb 05, 2022 Report

I love how HOA prices go up. they say its for maintaining the pool but we couldn't even use the baby pool in our community last summer because it needed repairs. for the entire summer.