Business Details
32 Years
experience
Emergency
services
Trusted Boise Property Management Services
First Rate Property Management has been a trusted leader in residential and multi-family property management since 1994. As one of only three Certified Residential Management Companies (CRMC) in Idaho, we combine industry expertise with personalized service to protect and grow your real estate investments. Our team of professionals, including Master Property Managers and Residential Management Professionals, leverages decades of experience to deliver exceptional results. We specialize in maximizing rental income while minimizing vacancy rates through strategic marketing, rigorous tenant screening, and proactive maintenance programs. Our commitment to the National Association of Residential Property Managers (NARPM) ensures adherence to the highest standards of professionalism and ethics.With a property-to-employee ratio of 60:1, we provide dedicated attention to each property under our care. Our comprehensive services include financial reporting, eviction protection, and preventive maintenance programs designed to safeguard your investment. We maintain $1,000,000 in liability coverage per incident for added security. Our proven track record includes a 79% tenant renewal rate and an average vacancy rate of just 1.43%. We serve Boise and surrounding areas including Meridian, Eagle, and Nampa, offering tailored solutions for both first-time landlords and seasoned investors.
Services
Tenant Screening
Rent Collection
Maintenance Coordination
Leasing Services
Financial Reporting
Eviction Protection
Preventive Maintenance
Market Analysis
Property Inspections
Online Portal Access
Details
- Year established: 1994
Highlights and features
- 35 years of property management experience in Boise
- 1.43% average vacancy rate below industry standards
- 79% tenant renewal rate demonstrating satisfaction
- CRMC certified with NARPM membership
- $1,000,000 liability insurance coverage per incident
Associations and certifications
- Certified Residential Management Company (CRMC)
- National Association of Residential Property Managers (NARPM)
What people say
Low vacancy rates
Thorough tenant screening
Responsive maintenance
Financial transparency
Proactive communication
Services
Residential Property Management
We provide comprehensive residential property management services including tenant relations, maintenance coordination, and financial reporting. Our team handles day-to-day operations while maintaining open communication with property owners. Services include rent collection, lease enforcement, and property inspections to protect your investment.
Tenant Screening
Our rigorous screening process includes credit checks, employment verification, and criminal background checks to ensure qualified tenants. We maintain an eviction rate below 0.1% through careful tenant selection while complying with fair housing regulations.
Maintenance Coordination
We manage all maintenance needs with a 24-hour emergency hotline and regular property inspections. Our system includes move-in/move-out documentation with 50+ photos and detailed reports to track property condition and maintenance requirements.
Rent Collection
Our automated rent collection system ensures timely payments with online portal access for tenants. We handle late payments through proper legal notices and maintain detailed financial records for property owners.
Leasing Services
We implement strategic marketing plans with professional photography and online exposure to minimize vacancy periods. Our leasing team handles property showings, application processing, and lease execution for both new and existing properties.
People
Melissa Sharone
President
MPM and RMP designee with over 15 years in property management. Served as NARPM National President in 2024 and SW Idaho Chapter President in 2018. Boise native with BSU communications degree.
Jim Sharone
Vice President
MPM and RMP certified with 7 years at FRPM and 17 years in retail/operations management. Holds sociology degree from Montana State University and active NARPM member.
Tony Drost
Founder
Established FRPM in 1994 after starting in property management in 1990. Served as NARPM National President in 2011 and SW Idaho Chapter President in 2005.
Ryan
PM Operations Manager
Licensed Idaho real estate agent since 2019 with RMP certification. Active in local NARPM board and National Convention Committee. Former collegiate baseball player.
Tyler
Strategic Operations Manager
RMP certified with Boise State business marketing degree. Coordinates exterior inspections and in-house filter program. Active NARPM member with 5+ years in property management.
Questions
What property types do you manage?
We manage single-family homes, multi-family units, apartment complexes, and investment properties across Boise and surrounding areas.
How do you handle maintenance emergencies?
Our 24-hour emergency hotline ensures immediate response to critical issues like plumbing failures, electrical problems, or security breaches.
What fees are associated with your services?
We offer transparent pricing with no hidden fees. Standard management fees apply along with optional programs like our Eviction Protection Plan.
Do you provide financial reporting?
Yes, we offer detailed monthly financial reports including income statements, expense tracking, and rent payment histories.
How do you determine rental pricing?
Our market analysis considers comparable properties, location factors, and property condition to optimize rental rates and maximize returns.
Are you licensed and insured?
We maintain $1,000,000 in liability coverage and hold CRMC certification through NARPM, exceeding Idaho's property management standards.
Reviews (4)
SuperShine
Jun 07, 2022
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We work with First Rate frequently and have always appreciated their responsiveness and professionalism. They communicate very well and take care of things with Speed. If you are looking for a rental or perhaps need someone to manage your rental you can be assured they will take good care of you!
Steven Collins
May 12, 2022
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Tricia is extremely unhelpful. Was willing to put down deposit for unit for 4 straight days and was asked for documents I had already sent. I told her I was willing to sign lease and put down deposit and didn't hear back (after leaving multiple messages for both her and the office and emailing several times) until 3 days later around 5pm and was told I could bring in security deposit next day. Came in next day at 2pm and was told a deposit was already placed for unit. If you are looking for extremely inefficient service and a property management company that doesn't prioritize first applicants, first rate property management is for you!
Andy Goin
May 07, 2022
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Very unhappy with this company run around for weeks jumped through hoop after hoop and knowing we were on a tight deadline. Then days after our deadline they finally told us we were not able to rent. Mind you we put a deposit down found a cosigner did all they requested and then was told we don't qualify because of something with us. Messed up to push us to a deadline threaten to move on to someone else then tell us we need a cosigner then tell us oh even with a cosigner your not approved sorry.
Bad communication and pushy. Told we would be skipped if we didn't meet their expectations multiple times yet blown off and they didn't follow through multiple times and left us wondering and waiting. Their famous words especially on Friday is you will hear from us by the end of the day. Don't sit holding your breath.
Bad communication and pushy. Told we would be skipped if we didn't meet their expectations multiple times yet blown off and they didn't follow through multiple times and left us wondering and waiting. Their famous words especially on Friday is you will hear from us by the end of the day. Don't sit holding your breath.
Sharon McCabe
Apr 24, 2022
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Had a great service experience on Monday. Cody arrived on time to install our new stove and was very efficient and professional. Got it done in record time and was very pleasant. Thank you Cody! Now today, there is an issue with the laundry room and it's getting taken care of quickly! Thanks so much!
