Business Details
36 Years
experience
Emergency
services
Your Trusted Property Management Partner in Charlotte, NC
Henderson Properties has been a trusted partner in real estate services across the Carolinas since 1990. Our family-owned business combines decades of industry experience with a personalized approach to property management, home sales, and investment services. We specialize in managing residential and commercial properties, offering comprehensive maintenance solutions, and facilitating real estate transactions with a focus on client satisfaction. Our team of licensed professionals brings local expertise and a commitment to excellence, ensuring properties are well-maintained and investments are optimized.With over 35 years of operation, we have built a reputation for transparency, community involvement, and innovative solutions tailored to the unique needs of property owners and residents. Our dedication to continuous improvement and adoption of cutting-edge technology ensures seamless experiences for all stakeholders. We prioritize ethical practices, clear communication, and proactive problem-solving to deliver reliable, long-term value to our clients.
Services
Property Management
Home Sales
Maintenance Services
Investment Properties
Rental Properties
Emergency Maintenance
Leasing Services
Home Inspections
Renovation Services
Tenant Screening
Details
- Year established: 1990
Highlights and features
- We offer 35+ years of experience in Charlotte property management.
- Our full-service approach covers property maintenance, sales, and investment guidance.
- 24/7 emergency maintenance services ensure property safety and tenant satisfaction.
- Local market expertise in Charlotte and surrounding Carolinas communities.
- Client-centric focus with transparent communication and proven results.
What people say
Highly responsive
Best experience
Professional team
Quick repairs
Excellent communication
Services
Property Management
We handle leasing, maintenance, rent collection, and tenant relations for residential and commercial properties. Our proactive approach minimizes vacancies while maintaining property value. Clients benefit from financial reporting, liability coverage, and 24/7 emergency support.
Home Buying & Selling
Our licensed agents assist with property transactions across the Carolinas. Services include market analysis, pricing strategy, and negotiation support. We offer staging advice, marketing plans, and guidance through closing processes for seamless transactions.
Maintenance Services
We provide routine and emergency repairs for HVAC, plumbing, electrical systems, and structural elements. Our technicians handle renovations, inspections, and warranty work. Preventative maintenance plans help preserve property condition and tenant satisfaction.
Investment Properties
Our consultants help clients build portfolios through strategic acquisitions. We analyze market trends, calculate ROI potential, and match investors with suitable properties. Management services ensure long-term profitability for rental investments.
Rental Properties
We manage residential and commercial rentals with tenant screening, lease preparation, and rent collection. Our marketing strategies reduce vacancy periods. Residents access online portals for payments and maintenance requests.
People
Shelly L. Henderson
Co-Founder
Shelly co-founded Henderson Properties in 1990, driving its growth into a respected regional real estate firm. She hosts the 'Keys to Change' podcast and focuses on empowering clients through innovative property solutions.
Phil Henderson
Co-Founder
Phil Henderson established Henderson Properties with his wife Shelly, building a portfolio of 800+ managed properties. His expertise in property management and investor relations has shaped the company's operational strategies.
Questions
What property management services do you offer?
We handle leasing, tenant screening, rent collection, maintenance, financial reporting, and emergency support for residential and commercial properties.
How do you determine rental pricing?
Our team analyzes market trends, comparable listings, and property features to recommend competitive rental rates that maximize returns.
Do you manage properties outside Charlotte?
Yes, we serve Concord, Fort Mill, Rock Hill, and other Carolinas communities with the same level of service as Charlotte.
What maintenance services are included?
We provide HVAC, plumbing, electrical repairs, renovations, inspections, and 24/7 emergency response for property owners and residents.
Videos
Reviews (5)
Danielle Putnam
May 28, 2022
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I reached out to Henderson Properties in regards to my bathroom sink leaking. They reached out in a timely manner to schedule someone to fix it. Jorge came to my apartment and was so friendly. He fixed my sink quickly and showed me the work he did. He was wonderful.
Hatice Akkurt
May 15, 2022
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I contacted Henderson Properties for rental property management. Brandon Davis, from Henderson properties, reached out in a short time and was excellent in explaining the process. In his responses, he was always timely, professional and very courteous. After signing the agreement, Brandon referred me to Kurt Stevens, property manager. He was also very responsive and professional. Although I have short experience, to date, my experience with Henderson properties has been excellent and I look forward to long term relation that will continue this way. Thank you!
Anaya Williams
May 13, 2022
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Horrible customer service and no one ever answer the phone. I have been trying to get in contact with Trisha Colon for the past couple of days. Regarding an issue that I am currently having. I have left numerous emails regarding my issue and yet no one still answers the phone. I am a tenant and they are the owner of the property I am renting and I have been a great tenant paying my bills on time and such.
No one is perfect and I had a mishap with my key. Haven't been able to go anywhere for about 3 weeks now and they are trying to charge my over $1000.00 to get a replacement key along with changing the locks and everything else. I've tried to see if the amount could be set up on a payment plan or such but still can't get a hold of anyone. I know in the future I will not rent a property that is managed by Henderson properties ever again.
This whole experience has been distracting considering this key mishap they need some customer service training or something because this is unacceptable. I feel like my hands are tied at this point and no matter if I leave a voicemail still I get no response they need to do better.
No one is perfect and I had a mishap with my key. Haven't been able to go anywhere for about 3 weeks now and they are trying to charge my over $1000.00 to get a replacement key along with changing the locks and everything else. I've tried to see if the amount could be set up on a payment plan or such but still can't get a hold of anyone. I know in the future I will not rent a property that is managed by Henderson properties ever again.
This whole experience has been distracting considering this key mishap they need some customer service training or something because this is unacceptable. I feel like my hands are tied at this point and no matter if I leave a voicemail still I get no response they need to do better.
Harrel Williams
May 08, 2022
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George Roman is the best property manager I had ever had the pleasure and honor to communicate several times as a customer. He truly cares about my overall well being as a tenant and he makes sure that all my housing maintenance issues are resolved promptly. George is a true professional in every way.
Chris M.
Apr 18, 2022
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Feeling like this place takes on too much or just takes your money. Waiting now for several days to have someone call me about a water leak. Never called back after 4 or 5 days. Insane. Really irresponsible company
