Casago

Business Details

25 Years

experience

Your Trusted Partner for Vacation Rental Management

Casago has been a leader in vacation rental management for over two decades, combining local expertise with national brand support to deliver exceptional service to property owners and guests. Our Owner-Centric philosophy ensures that every decision prioritizes the best interests of homeowners, with dedicated teams providing comprehensive property care, revenue optimization, and guest satisfaction. Through a franchise model, we empower local entrepreneurs while maintaining industry-leading standards in marketing, maintenance, and hospitality.

Our proprietary Casago Rating system and rigorous property inspections guarantee quality, while transparent financial reporting and personalized communication build lasting trust. With operations across 72 destinations in four countries, we blend global resources with community-focused service to maximize property value and owner returns.

Services

Property Management Corporate Housing Long-Term Rentals Vacation Rentals Revenue Management Guest Services Maintenance Coordination Marketing Solutions Housekeeping Services Franchise Support

Details

Year established: 2001

Highlights and features

We offer 20+ years of specialized expertise in vacation rental management across North America.
Our Owner-Centric methodology prioritizes property owners' interests with transparent financial reporting.
Local boots-on-the-ground teams ensure rapid response and market-specific revenue strategies.
Proprietary Casago Rating system guarantees quality through rigorous property inspections and guest reviews.
Franchise model combines national brand support with community-focused, locally operated service.

What people say

40% revenue increase Exceptional guest experiences Transparent financial reporting Responsive local teams Proprietary quality system

Website

Update Listing

Services

Property Management

Casago's comprehensive property management combines local expertise with national resources to maximize rental income. Our services include marketing optimization, guest screening, maintenance coordination, and financial reporting. With 20+ years of experience and operations across 72 destinations, we ensure properties maintain high standards while delivering consistent returns for owners.

Revenue Management

Our revenue management leverages proprietary pricing algorithms and local market insights to maximize nightly rates and occupancy. Through continuous performance analysis and owner consultation, we balance dynamic pricing with guest satisfaction, achieving industry-leading returns while maintaining 4.8-star guest ratings across platforms.

Guest Services

Casago provides end-to-end guest experiences including pre-arrival coordination, check-in assistance, and concierge services. Our local teams ensure rapid issue resolution and maintain 4.8-star Airbnb ratings through proactive communication and quality control measures that protect both guest experiences and property integrity.

Maintenance Coordination

Our maintenance services include regular inspections, emergency repairs, and preventative care through vetted local vendors. With rapid response protocols and detailed reporting, we ensure properties remain in optimal condition while minimizing downtime and preserving asset value for owners.

Franchise Support

Casago's franchise model provides entrepreneurs with established systems, brand recognition, and operational support while maintaining local autonomy. Franchisees receive training, technology platforms, and marketing resources to deliver consistent service quality across diverse markets while benefiting from national scale advantages.

People

Steve Schwab

Founder, CEO

Steve Schwab founded Casago in 2001 and has grown it into a leading vacation rental management company. With decades of industry experience, he pioneered the Owner-Centric philosophy that guides Casago's approach to property management and guest services.

Questions

What services does Casago provide for vacation rental owners?

Casago offers full-service property management including marketing, guest screening, maintenance, housekeeping, revenue optimization, and financial reporting for vacation rental properties.

How does Casago's Owner-Centric approach benefit property owners?

Our Owner-Centric model prioritizes your property's care and income potential through transparent communication, local market expertise, and dedicated team advocacy.

What geographic areas does Casago operate in?

Casago manages properties across 72 destinations in the US, Mexico, Costa Rica, and Aruba, including major vacation markets like Scottsdale, Sedona, and Puerto Vallarta.

How does Casago handle property maintenance and emergencies?

Local teams provide rapid response maintenance with 24/7 emergency support, ensuring property protection and guest satisfaction through established vendor networks.

What revenue management tools does Casago offer?

We combine proprietary pricing algorithms with local market insights to optimize occupancy rates and nightly rates, backed by performance analytics and owner consultation.

Can owners use their properties personally while listed with Casago?

Yes, owners may schedule personal stays while balancing revenue goals, with guidance from our local teams to minimize income impact during peak seasons.

Reviews (6)

Write a Review

Deandra C.

Jun 21, 2022 Report

It's really unfortunate to have to leave a review like this after using Casago for so many years, but every time we book it's always some bs. They don't know how to communicate and are quick to threaten cancellation if you don't respond right away. They are not professional and don't have basic customer service skills. If people are paying, make an effort and go above and beyond to keep loyal customers coming. You're better off just booking directly with a resort or airbnb. It's extra unnecessary stress when people are rude.

Jon Phelps

May 13, 2022 Report

You never know how good the customer service is at a business until you have a problem. While there was an issue with my reservation, I was able to escalate the problem quickly through two layers of management and the issue was resolved within just a couple of hours. The following day I got a call from the owner of the company to confirm everything was resolved to my satisfaction. Well done Casago!

James Murphy

May 07, 2022 Report

Stayed 5 days with 5 couples at Sorelle Vineyard in Cornville, AZ. The Estate was beautiful, well appointed and meticulously maintained. There was more than enough room for gathering, and enough space for some privacy when needed. Big Blue AZ skies and a fantastic location opened up the Verde Valley to short day trips. Great local history, shopping, dining, and wineries close by made our stay at Sorelle Vineyard memorable. Many thanks to the host, we will definitely return. Oh and by the way Marty, I won the Bocce tournament!

C. J. D.

Apr 26, 2022 Report

I rented a 2 bedroom condo in Rocky Point. Week before we my friend was in an accident ad couldn't go. We could not reschedule or get a refund. I went anyway since I already paid the $1200. The second day there the water heater exploded and flooded the condo. I cleaned up some of the water and turned off the water heater and the water source. Spent almost all day in the condo. No apologies or a day pro-rated refund. Not a customer based company. Extremely disappointing experience.

Mario G.

Apr 24, 2022 Report

Had a great weekend at the new Encantame Towers! I always use Casago for the Sonoran Resorts & now Encantame.

Neil Y.

Apr 23, 2022 Report

Deplorable company. very kind and helpful in completing our reservation and taking our money. Then suddenly without cause, canceled our reservation the night before. Asserting that we did not pass a background check which is an absolute absurdity. We have excellent credit, income, and not so much as a parking ticket. It also begs the question, why wasn't a background check performed before we signed the agreement and paid the money?

If that weren't enough, we never provided any information necessary to perform a background check nor did we authorize one. So many many questions here. Most importantly, where is our money?! Horrific company and business practices. Start far away!